Blog posts Tagged ‘support’
6 steps to solve 99% of Magento problems
Before attempting to install any Magento themes or Magento extensions on your store you should (in this order):
1. Disable the Magento compilation
Magento’s compilation is set under System > Tools > Compilation in your Magento admin – you can re-run the compilation afterwards 
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2. Flush all Magento caches
Magento cache management is under System > Cache Management in your Magento admin or you can also delete all files and folders under var/cache and var/sessions.
3. Re-index all Magento indexes
Magento index management is under System > Index Management in your Magento admin or you can delete all files under var/locks.
4. Log out of the Magento admin.
Just click “Log Out” in the upper right corner .
5. Clear your browser cache and cookies.
Depending on the browser you use, cache and cookie management is accessed differently. Try Ctrl+Shift+Delete if you’re on a PC.
6. Log back in the admin in a new window.
Login in the Magento admin will perform database updates that may be necessary. Use a new browser window or tab after clearing your cache and cookies to be absolutely sure you don’t have any session cookie stored in the browser.
These 6 steps are already included in Ultimento’s documentation (in the installation instructions and complete troubleshooting checklist for example) but they pretty much apply to any Magento themes and Magento extensions and they solve the vast majority of all Magento problems .
Support scope on Ultimento’s Magento themes and extensions
We give truly awesome support on Ultimento’s Magento themes and Magento Extensions. We just love getting these thank you emails with praises and exclamation marks!
Most people really appreciate how friendly and helpful we are (I’d say above 98% of our customers). But you’ll always get the few crazy ones that just can’t get enough. The more you give them and the more generous you are – the more they take your time for granted.
So to make our lawyers happy and be protected against these few unreasonable customers, we decided to add the limits of our support scope on to the existing terms of service – here’s exactly what we offer in terms of support.
