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For sales or product questions, please email us at sales@ultimento.com
The easiest and fastest way to get in touch with us for support questions is to log into Ultimento account and submit a ticket.
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12
Hi i tested your template and its fine i guess. After this a tried to uninstall it to use my old template but your installation changed some settings. In the footer there is the “powered by ultimento” hint and i can not see my old logo any more. Can you help me to get this back?
Hi Henrik – these are set in your admin panel. Go to
.
System > Configuration > Design > Footer > Copyrightunder your Store View scope and you can select “use website” and that will revert your old settings. Same for the logothank you very much for this quick reply. For the logo it helps but for copyright footer there is still the ultimento link ..
Flush your Magento cache and clear your browser cache. If you’re still having problems feel free to send us your Magento admin and FTP info in a new ticket via the help desk in your account center and we’ll take a look for you
.
Ive installed the magento theme, and begun to implement in our client store. I’ve read through all your documentation, as is very helpful. However i am getting an error when trying to “connect with facebook”. Ive tripled checked all my app settings on Facebook, and made sure i have no other modules installed that should be messing with it.
i get the following…
#0 /our_home_dir/app/code/core/Mage/Eav/Model/Entity/Collection/Abstract.php(1166): Mage::exception(‘Mage_Eav’, ‘Invalid attribu…’)
#1 /our_home_dir/app/code/core/Mage/Eav/Model/Entity/Collection/Abstract.php(1255): Mage_Eav_Model_Entity_Collection_Abstract->_addAttributeJoin(‘facebook_uid’, ‘inner’)
#2 /our_home_dir/app/code/core/Mage/Eav/Model/Entity/Collection/Abstract.php(292): Mage_Eav_Model_Entity_Collection_Abstract->_getAttributeConditionSql(‘facebook_uid’, ’100000263756844′, ‘inner’)
#3 /our_home_dir/app/code/local/Mage/Facebookconnect/controllers/Customer/AccountController.php(29): Mage_Eav_Model_Entity_Collection_Abstract->addAttributeToFilter(‘facebook_uid’, ’100000263756844′)
#4 /our_home_dir/app/code/core/Mage/Core/Controller/Varien/Action.php(420): Mage_Facebookconnect_Customer_AccountController->connectAction()
#5 /our_home_dir/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(253): Mage_Core_Controller_Varien_Action->dispatch(‘connect’)
#6 /our_home_dir/app/code/core/Mage/Core/Controller/Varien/Front.php(176): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#7 /our_home_dir/app/code/core/Mage/Core/Model/App.php(340): Mage_Core_Controller_Varien_Front->dispatch()
#8 /our_home_dir/app/Mage.php(627): Mage_Core_Model_App->run(Array)
#9 /our_home_dir/index.php(80): Mage::run(”, ‘store’)
#10 {main}
I have had allot of issues with our server and permissions, is there a permission on some file, or directory that
that needs to be changed? I’ve googled this error, and havent gotten anywhere either.
Everything elses seems to work great, in fact i can even “like” pages, so i think its sort of working.
BTW this is magento 1.5.1
Hi there – if you follow the instructions for the Facebook Connect extension carefully it will work perfectly well.
The error you are getting seems to be related to one of the following:
1. Make sure the Magento compilation was turned off during installation.
2. Disable all Magento caches during installation.
3. Flush all Magento caches after the upload of files.
4. Re-index all data.
5. Log out of the admin and log back in in a new window after clearing your browser cache and cookies.
Try starting from scratch and following the instructions carefully, paying close attention to the above
.
Hope this helps!
Hi!
I have just followed the instructions for installing ultimento but im not seeing where I get to the 1 click installer, Ultimento > Installer ?? The layout of the admin page has changed drastically. Help!
Hi Ryan – most likely this is a problem with not following the installation instructions carefully. The installation is very simple but you do need to go through the steps. Including clearing your Magento cache and logging out & logging back in the admin for example. Also make sure to upload the files as instructed using an FTP tool so that Ultimento files are merged onto your Magento installation and not replace the folders there.
If you’re still having problems after following the installation steps carefully feel free to send us your Magento admin and FTP info via the help desk and we’ll take a look at your installation
.
I tried uninstalling Ultimento from the “Ultimento Installation Management” page and then reinstalling it after running into a couple of issues. Probably shouldn’t have uninstalled it in the first place but now it’s too late for that so…anyways I get the following error when trying to reinstall via the 1 Click.
“A block identifier with the same properties already exists in the selected store.”
Any help would be greatly appreciated.
Hi Brandon,
It would be easier to start a new installation instead on trying to find such a problem. It might be related to a previous issue.
Please make sure to follow the installation instructions:
http://ultimento.com/wiki/getting-started/installation/how-do-i-install-ultimento/
Thank you,
Yaman
Hi
I am comparing my install with the demo site and I do not have the tabs appearing on the product view pages, the content is there but no tabs. The demo site shows tabs http://demo.ultimento.com/logitech-dinovo-edge-keyboard but mine are just placed on top of each other http://simplymac.icommerce.se/time-capsule-3tb .
Do I need to change something?
Hi Ryan,
Please submit a ticket through your account center and we will be able to help you out.
Regards,
Support
Hi, I’m currently in the process of setting up the theme, I do not seem to see the option for the customer to pick the number of stars to assign to the product, am I missing something?
Regards
Simon
Hi Simon,
It sounds like it since that should be working for you. Please submit a ticket through your account center with screen shots.
Regards,
Support
I’ve changed the slider from flash to JS but cant see where you adjust the speed?
Could you let me know please?
Thanks
Hi Lee,
You can find the slider HTML/CSS in app / design / frontend / default / / template / page / cms / alternative-top.html
You can edit and adjust the slider there to your liking.
Regards,
Support
Also can I remove the arrows from the slider?
I am having a slight problem. My edited CMS pages are not showing up. They are located in “app/design/frontend/default/ultimentocustom/template/page/cms. I do have custom selected under Ultimento Config. I have reindexed all, have cleared all cache, I ran the compilation process then disabled again.
Under Configuration/Ultimento Settings/Current Config Scope, default config Ultimento Color Scheme is set to custom; Current Config Scope, Main Website Ultimento Color Scheme is set to custom (grayed out & not able to change, and Use Default [Store View] is checked; Current Config Scope, Default Store View Ultimento Color Scheme is set to custom (grayed out & not able to change, and Use Default [Store View] is checked.
Any suggestions?
Hey Robert,
The problem is possibly related to the fact that you have the “use default store” checked under the Main Website scope. Per the installation instructions, you want to make sure you never use the default checks as it causes problems with the installation.
Try that out and see if it fixes the problem. If not, open up a ticket with your login credentials and we’ll take a look.
Thanks,
Support
On the product detail page, how can I move the tabs around so that “More Information” is the tab selected by default when the page loads instead of “Product Description”?
Also, I’d like to change the names of these tabs (for example, “Product Details” instead of “More Information”. How is this done?
Thanks,
Doug
Hey Douglas,
All the settings that affect the tabs can be found in app / design / frontend / default / ultimento / template / catalog / product / view.phtml . You’ll see reference to “tabber” which is the code that modifies the name/location of tabs. If you play around with that file (BACKUP FIRST!) you should be able to do what you want.
Thanks,
Support
Ooo perfect!
Thanks,
Doug
How do i remove the zip/postal address from the address form, and how do i make my password stronger?
Hey Wale,
Basic address information in the checkout is controlled in /app/design/frontend/base/default/template/ultcheck/billing.phtml. In that file you should see each distinct element and comment out what you don’t need. Such changes could however cause some problems with your credit card authorization as that information is often times required, so tread lightly.
Regarding the password, I’m not sure what you mean by making a password stronger. A user can select whatever quality of password they want. There are some programs out there that can require certain minimum complexities of password, but I haven’t worked with any of them directly to be able to comment.
I hope that helps.
Support
How to i add new drop down like (states) to the address form in the account. For instance, my customers live in nigeria, i want to be able to make them select their states. How do i fix this?
Plus i think i need ULTIMENTO 24hrs support, i am ready to pay anything just to get the site working before 7th.
Thanks
Hi Wale,
I believe we can help you out on the first issue, but it requires DB work and some other setup.
If you’d like to look into custom work please open up a ticket in your admin account and we can get into the details.
Thanks,
Support
Hello, the company I work for purchased a license for ultimento and I just installed it but am getting an error because the license is for our live site, but I’m building it locally. Can we add “ourwebsite.local” to the license?
Hi Eric,
Please submit a help ticket through your account center so we can keep track of it.
Thanks,
Support
Hey Eric,
Yes, just open up a ticket in your account center and we can get you all set up.
Thanks,
Brandon