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Hi guys, I would really appreciate some help. Just installed ultimento on magento 1.6.2 with no probs however I am using the Web to Print – Print Science Designer extension and it no longer works. Normally it basically takes the customer from your page to an adobe flex server lets them configure a template approve the design then it returns them to the shopping basket and puts the new item into the basket. unfortunately ultimento seems to prevent the call back and I just get an error msg whilst on flex of ‘Security error accessing url’. Does anyone have any ideas?
Thanks in advance.
Hey Guy,
Sometimes other extensions can cause these kinds of problems depending on the kind of functionality they’re trying to enable/change as well as whether they’re coded the “Magento Way”. Check out our blog post on Playing Well With Others to get a bit more information on why you have to always check who makes your extensions and what guidelines they follow.
Thanks,
Support
Hi,
How can I purchase this theme with PayPal?
Regards
Maybe I should be more specific, when going through checkout it just asks for my CC details, on the right banner it has a picture with PayPal and Google Checkout icons.
https://get.ultimento.com/skin/frontend/default/ultimento//images/website-design-ssl.png
Hi Dan,
We are in process of revamping our site and back-end to include more payment options. Anyone interested in alternative payment options can always send us an email to sales@ultimento.com and we can go through it. We will reach out to you separately to get you going.
Thanks,
Support
Hi Ultimento Support,
I’ve created my categories and sub-categories but noticed that when displaying the sub-categories from the drop-down menu the sub-categories that are too long are getting messed up visually with the spacing. When the sub-category name takes up 2 lines it doesn’t look good
How do I go about setting the sub-category drop-down menu width so that my names don’t ‘word-wrap’ to the second line?
[ If you go to my site you can see what I am talking about with the category Chemistry -> Lithium Thionyl Chloride ]
Thanks in advance,
-David
Hey David,
The problem of spacing and category depth is a common one. We see lots of customers who try long category names or very deep hierarchy trees. It’s generally considered good merchandising practice to limit the descriptions and count of categories in navigation menus as too many options have shown to reduce conversion rates. As such, Ultimento is designed with those best practices in mind.
That said, we realize some products and sites simply have to have these kinds of details to work and that’s why we made Ultimento easy to edit. If you look in your “styles.css” file you’ll see a “wt-nav” class that controls all the parameters of the menus. Additionally each sub menu can be controlled by “level0 nav-1″, “level1 nav-1″, etc. Play around with the sizing there and you should be able to find a setting that works for your data. You should also be able to insert word wrap as an option wherever you like within these classes.
Thanks,
Support
Hello,
I recently installed ultimento and clients asked me why there wasn’t a Tax and shipping estimator in the cart before checking out. when i looked at the magento demo there is an area in the cart to enter the zip code to estimate the tax and shipping costs but in the ultimento demo that box is not there. how can i get this box to appear in my cart before checkout?
Regards
Hey Mohamed,
The shipping estimate on the cart page has only been hidden with CSS to improve conversion rates and reduce cart abandonment. It’s actually easy to put back – just edit Ultimento’s CSS and remove the “display:none;” that’s on the “.cart .shipping” class.
Thanks,
Support
Hi. I’m enjoying the theme. However, it seems to take a very long time on my site: http://colorright.com/colorrightflashrightstore/ for the the second slide to be shown when someone first visits the site. It slides properly once it starts, but it takes a long time to see the second slide.
I saw a var called duration in the code, but it did not appear to apply to the initial value of the variable only for subsequent slides. Can you help?
Thanks,
Drew
Hey Drew,
We already replied to this in a ticket, but we’re adding the answer here as well. In general please post issues more specific to your site only via tickets as duplicating the issue in the discussion forum is harder to track.
As you said, generally any change to the slider speed applies to changing subsequent slides, not necessarily loading the initial one. Are you seeing other parts of the site performing slowly? Who is your host?
On that note, we checked out your site but saw that the slider was down. Are you in the midst of still modifying the site?
Thanks,
Support
How do I change the color of the text in the cart “xxxx is not available in the requested quantity..” It is really light and want to make this more bold (red) so that customers know that the item is on backorder..
Thanks
Leon
Hey Leon,
Check out the .error-msg class in the styles.css file. Look for the color #DF280A and you can change it to whatever you like.
Thanks,
Support
What is the recommended method of adding a new page view, i.e. – onecolumn.phtml or 2column.phtml. As I understand it this magento would typically be notified that this new page view exists via app>code>local>Ulitmento>theme>etc>config.xml. However if I add anything to this file it seems as though it would overwritten when upgrading ultimento. Where is the best place or preferred method of handling this?
Hey Brock,
You’re right on, that’s pretty much what you want to do. Since you’re changing core files and not something that is part of the “theme” itself, you are going to have to keep track of this file during upgrades. It shouldn’t be too big of an issue since this file isn’t affected by anything other than major upgrades.
We’ve seen some people make a copy of the file they’ve edited and put it in the same directory with a temp name like 6column.phtml.old to ensure it’s never overwritten and available in case you need the original. It’s also good habit to document any changes you make just in case.
Thanks,
Support
Actually you figured out what I was trying to describe nicely and Up until now never heard of a sprites in CSS, but what a cool implementation! Anyway figured it out made the changes to the sprites to make the menus black instead of blue so Thanks!
Hi fellow Ultimento-ers,
I have question for you guys as to how you manage Discontinued products.
Ideally, when a product becomes discontinued, we would like to somehow mark it ‘discontinued’, thus hiding the price and Buy button. Also, we would like the discontinued products to not be accessible via catalog/search, however remain accessible via direct URL for SEO purposes and since the URLs have usually been spread around the web already.
So far we found not way of doing this in Magento.
Wondering how you handle this for your stores – perhaps there is an opportunity for Ultimento here as well.
Thanks.
Hi,
I havent been able to download the utimento zipfile, or rather I cannot extract the files. It is showing unexpected end of archive. My account dashboard states that there was an error downloading. I am able to download the source files no problem.
Thanks
Hi,
Sorted out with the one above, thanks guys.
Hi,
Being new to Magento and Ultimento I have been trying to learn how to edit the pages and content with a small amount of success so far.
I have however not been able to replace the Flash Slider with the Alternative JS Slider. I have been able to add a 3rd image to this, but I am struggling with getting the slider on the home page.
I have identified the JS Slider code to replace the Flash Slider, but the code for the Flash is quite different to the tutorial page on your webiste. I can see some parts of the code, but not all.
I have followed the instructions carefully but this has stumped me. I may well be looking at the wrong area, but I would really appreciate your help to get this sorted.
Hey Michael,
Substituting the JS slider for the Flash one should be pretty straightforward. You simply replace one chunk of code with another in app/design/frontend/default/ultimento/template/page/cms/home-top.html. Did you make sure to do this in the right “template” folder? If you’re using an Ultimento template other than default you have to make sure to put in that template instead of “ultimento” in the path above.
If that doesn’t do the trick (and you’ve tried refreshing your cache and indexes), then open up a ticket with your Magento login credentials and we’ll take a look.
Thanks,
Support
My default Ultimento front page mentions “popup previews”. It says:
“Large images pop up when mousing over the product thumbnails on the category pages. Just upload popup images in the back-end and this extension will work with images of any size and position itself in the best possible way based on the user’s window size.”
Can someone explain how to implement this?
Hey Ken,
No problem, we already have a post on exactly how to configure the popup extension.
Thanks,
Support
Thanks for the quick response. The instructions worked perfectly and it’s a cool feature.
My only concern is that now the image tag for the main photo on the product page is now “popup”. This certainly isn’t ideal from an SEO perspective. As you know Google pays particular attention to image label tags. Is there a work around?
Hey Ken,
Yes, the alt image text for popups is less than ideal as it currently stands. We’re working to improve this in future versions to make popups easier to use and more SEO friendly.
Thanks,
Support
Hi,
Can you tell me how to uninstall Ultimento?
Thanks
Hey Dave,
Nooooo, don’t uninstall Ultimento!
Just kidding. If you ever need to uninstall Ultimento you simply go to the Magento admin panel and select Ultimento > 1-Click Installer. From there you’ll see the option to uninstall the software on whatever website/store/store views you have it.
Thanks,
Support
How come home.html includes the slider as well along with some other code found in either the top-home.html or bottom-home.html and when the home.html is edited, changes are not reflected? Just curious and wondering if someone can shed some light on this. Thanks.
Hey Nick,
Excellent catch. This is actually a hold over from a pervious version of Ultimento. It’s not really needed any more (the home.html part) and you can just edit the other two to get the changes to stick. Once we get to a fully new release we’ll be able to clean all this kind of legacy stuff up.
Thanks,
Support
Hi,
How do I add to the “More Information” on my product pages?
http://demo.ultimento.com/furniture/bedroom/akio-dresser.html has:
Model 384822
Dimensions 21″W x 44″L x 35.5″H
Finish Asian Beechwood
Country of Origin Thailand
Yet on mine it just says:
Contact us for more info on this product!
Thanks
Hi Dan,
This is all controlled via the “attributes” functionality of Magento. There is a tutorial on how to add or change attributes here.
Thanks,
Support
Hey Dan,
Everything you see in the “More Information” product tab is populated using your product’s attribute information. You can configure Magento to have any variety of “attributes” (i.e. size, color, maker, category, etc.) that you can associate to any product. Do that and you’ll see all the information show up.
Thanks,
Support
Any kind of timeline on the new version release?
Hey Nick,
As we’ve said before (it’s a popular question), we’re hoping to have something ready before the Magento conference in April.
Thanks,
Support
Great, I sent “sales” a question. If you could take a look at it and get back to me through email, I would appreciate it very much.
Hi,
Please advise:
1. What should the optimum sizes be for the base and small images? Currently all our small images are of the size 176 x 249 and we have gaps between the borders and the actual images now.
2. I would like to turn of the Magento zoom function and all lightbox features and simply have a zoom function similar to MagicZoom – (http://www.magictoolbox.com/magiczoom/modules/magento/)? Would this extension be compatible with Ultimento?
Thanks
Hey Atif,
1) We generally suggest sizing images at 338px x 265px, but you can always modify the CSS if you already have a large stock of photos that are at a different size/aspect ratio.
2) Mixing different extensions can always be a bit “challenging” in Magneto for a variety of reasons. We can’t really officially support any one extension as we don’t have visibility to what other companies do with their software, but read our post on having multiple Magento extensions and it’ll give you a good idea of what to look for.
Thanks,
Support
Where can I edit the text on sales/guest/form/ page please?
We are in the UK and I want to change Zip Code to Post Code
I found the answer to my own question about editing the text on the page sales/guest/form.
Using Windows Grep I found it was not in any of the Ultimento theme files, but was in two of the main Magento 1.6.2.0 files. I edited the file /app/design/frontend/base/default/template/sales/guest/form.phtml on line 17 from ZIP code to postcode
Editing the language file /app/locale/en_US/Mage_Sales.csv did not work even after clearing the cache.
I copied the form.phtml file to the equivalent Ultimento Custom folder which I created in /app/design/frontend/default/ultimentocustom/template/sales/guest so that it would not be overwritten by future Magento updates.
Hello,
I am considering using your theme for clients, but from an SEO point of view I have a couple concerns.
I notice that you do not nofollow the account links on the top left nor instances of the contact us link.
Another thing is that the logo image alt tag is static and does not change depending on which category, product or cms page you happen to be on. It would be nice to have at least some of the alt tags be dynamic so pages do not seem so duplicate.
thank you,
Warren
Hi Warren,
We didn’t set up nofollow links by default because we wanted that decision to be left up to the customer. Yes, in lots of cases you’d want nofollow on admin/login type links, but in many others you wouldn’t. This way the customer can choose.
Having the image alt tag change per page isn’t something that’s really necessary with the way search engines scrape sites these days. I certainly see what you’re trying to say, but engines assume consist header information across all of a site’s pages and don’t credit sites for something minimal like a different image alt tag when all the other content is the same.
I hope that helps.
Thanks,
Support
Also,
Is there any plan to add social links to the home page and cms pages?
thank you,
warren
Hey Warren,
Yes, social links on the homepage is already something we’re investigating for future versions of Ultimento. We would try to do this in such a fashion that CMS pages would automatically bring in these links as well.
Thanks,
Support
Hi,
I’ve implemented the Ultimento template, but have 2 problems in the checkout:
1. When selecting the sign-in option, the shopping cart becomes empty.
2. When going through the checkout process, when I reach the last step, Place Order, the button doesn’t do anything. All other steps work fine (except the last button).
Link to checkout: https://www.liquidflowclothing.com/checkout/onepage/
If I change the theme in System/Configuration/Design/Themes to empty for Default (I leave the templates as ultimentocustom, Skin as ultimentocustom, layout as ultimento) and it works. If I put Default = ultimento, then it doesn’t work.
Please let me know if you have experienced this problem before and the solution.
Thanks,
Sergio
Hey Sergio,
Can’t say we’ve had a problem quite like this specific to us, but when you look around online you’ll see others have had this problem with Magento in general. There could be a lot of reasons for a problem like this, but it’s hard to know without taking a deeper look.
Can you open up a ticket in your admin account and give us your Magento and FTP credentials and we’ll take a look?
Thanks,
Support
Under Ultimento settings there is something called Optimized Checkout – When I installed Ulimento it was set with Plug and Play – Disabled.
I just tried enabling it and now when I check out there are no available payment methods and I can not find any documentation on this site that describes what this does or how to use it. I am also looking to add a 3rd party extension that is going to allow me to control payment type by customer group along with having certain items be listed in the catalog but only show them as CALL FOR PRICE.
Can you shed some light for me on this Plug and play setting?
Thanks!
Hey Skeeter,
The Plug and Play option on the Optimized Checkout is for using the extension with another theme, one other than Ultimento. It allows you to modify the billing.phtml file as necessary to fit another theme, but again, if you’re on Ultimento you have no need to worry.
Hope that helps.
Thanks,
Support
Perfect – Thanks! I’ll ignore it then