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Hey so, from reading a little it appears that the connect with facebook is fixed with the last update?
Hey Jay,
Yup! We’ve made all the necessary changes in Ultimento 2.4 to support Facebook’s new APIs.
Thanks,
Support
Ok, so I made the mistake of NOT READING the safe way to upgrade. All of my changes were made directly in the main ultimento folder. It would stand to reason though that I could copy the entire contents of ultimento into custom, change the theme to custom, and then update?? Would this work?
Hey Jay,
Here’s what I’d do…
1) Use the timestamps of your files to isolate every file you actually changed; copy only those files to custom.
2) Install the 2.4 update which will overwrite everything in the root Ultimento folders as you’d expect.
3) Use a file comparison tool to check the new 2.4 files against the ones in ‘custom’ to see if your changes interfere with the 2.4 updates. If they don’t, merge the two files and you should be good to go.
Thanks,
Support
Hello,
Is it possible to change one of the tab on the product information page? For example, we would like to change “More information” tab to “Nutrition Information”. Also how do we add data to this tab? I see that in the demo you have added information in More Information tab.
I hope I have explained it without confusing you.
Thanks
Hi Jalsa,
Yes, if you look at the ./app/design/frontend/default/ultimento/template/catalog/product/view.phtml file you’ll see where you can modify all things related to product tabs. Also make sure to look at the “tabber” div class.
If you want to populate data to the “more information” tab, it is controlled by creating product attributes. Check out Magento’s guide on configuring products and attributes to see more.
Thanks,
Support
I am also interested in this topic. I was experimenting today with adding to attributes which are specific to laptop batteries like Capacity, Color, Volts ect…. That said, they did show up in the “More Tab”, but some of these attributes are very important and should appear with the same prominence as product name, price, and short description. Having to ask someone to click the more tab to not ideal for me.
I did see an attribute setting which looked like they might be used to control where they are displayed.
1.) Allow HTML Tags on Frontend
2.)Visible on Product View Page on Front-end
3.) Used in Product Listing
The “Used in product Listing” noted that this was theme dependent. What modifications can be made to display a product type just geared for battery needs?
Thanks,
John
Hey John,
Magento gives you a bit of flexibility about what types of product information are displayed where, but it’s a bit limited. You can play around with the three areas you listed to see how it presents the information, but out of the box you can’t implement any changes that are major. If you want more important information displayed elsewhere and don’t want to tweak code your best bet is to add the content to that section of the product description.
Of course you can also modify the code, but there are a myriad of different ways you can do this depending on what data you want where so you’d have to experiment a bit to get what you want. It takes a bit of time, but anything is possible display wise.
Thanks,
Support
Hi I was trying to edit the logo and somehow the green tabs have disappeared ! No idea what could have caused it.
Only thing I’ve done is I removed the image source for the admin based logo in the header when I was changing the alt tag and welcome message.
I’ve not been anywhere near CSS or files so I’m kind of stumped as to why
I’m using the combined method for the logo and also need to make the area it sits in bigger so it fits…. on current sizing I only get about a third of it showing. How do I change this size… after I get my green tabs back of course
Ian
It’s OK I’ve sussed it…. if you don’t upload the Ultimento png from the psd, you lose all the other bits n bobs of gfx.
I tried using the admin config way for our logo and stuck it in the same folder as all the other ultimento images but Magento does seem to want to find it. Are there constraints to where magento wants to find an image ?
Ian
Hey Ian,
Ultimento uses an image sprite to improve load time for the site. If you stick with this option (the combined image) you’ll have to make sure you load any new images you want to use into this single image. Check out our page on changing the logo and using combined images to get more details.
Thanks,
Support
Issue:
Changing “Subscribe” button in the “Sign up for our Newsletter” area at the bottom of site pages.
Background:
On most pages of the site, the “Subscribe” button looks like a basic HTML submit button. However, in the checkout process, this button switches to a background from the website-design.png file.
I have verified this behavior in the Ultimento Blue demo on the Ultimento website.
I’d like to know how to edit to make the button consistent site-wide, for checkout look like an HTML button or vice-versa.
Thanks!
Hi Tim,
We have this already in our “to fix” list for a future release.
In your CSS file:
skin/frontend/default/ultimentoblue/css/styles.css
if you are customizing ultimentoblue in ultimentocustom then you have to edit:
skin/frontend/default/ultimentocustom/css/styles.css
Find the CSS declaration which starts with:
.cart .checkout-types li .button, .checkout-onepage-index button.button
and comment it out completely.
Don’t forget to refresh your Javascript/CSS Cache from Magento admin “System > Cache Management”.
Thanks for the reply. I tried the solution but it changed the non-checkout pages, too.
Hey Tim,
Weren’t you trying to make the button consistent across all pages? We were trying to get it across checkout and non-checkout pages so they’d all be the same. This should be easier to manage in 2.5 as it will be coded consistently.
Thanks,
Support
You’re exactly right. I worded my comment badly. The button, of course, does need to be consistent across all pages. That was the original point.
What happened is that after applying the fix, the button on checkout page became unreadble (“Subscribe” was not very visible due to color) and the button has a slightly different mouseover effect than on the non-checkout pages.
Since the HTML output appears to be exactly the same for checkout vs. non-checkout pages, I assume this is somehow a CSS thingy.
Hey Tim,
Yes, if you’re seeing some issues with the modified button being clean and readable that’s almost entirely controlled by CSS. If you open up your modified site in Google Chrome you can use the inspection element (right click on the button in question) and it will show you exactly which elements of CSS control that item. From there you can make edits to the CSS directly to see what the change would look like and then once you find something you like you can go make the changes permanent in the CSS file itself.
Thanks,
Support
Hi,
We’ve got a small problem. On the product page we want to show some pictures in the tabs (Also recommended).
But due to the delayed loading the pictures on the bottom never loads but only show the rotating circle.
How can I deactivate delayed picture loading on the product page?
Thanks for the help.
Kassian
Hi Kassian,
There is a way to do this, but it requires a wee bit of changes to the code to work. If you open up a ticket we can send you the files and instructions.
Thanks,
Support
I really like Ultimento but I am looking for an elastic/liquid/responsive layout. Will such feature be enabled in Ultimento? If so, I am definetely going to switch to this awesome template!
Hi Stefano,
I have to say, an elastic/liquid/responsive layout sounds very cool, but I’m not exactly sure what it would look like. Do you have any examples of sites that have layouts like this?
Thanks,
Support
this company made one although i think it still needs some improvements:
http://templates-master.com/magento-templates/elastic-magento-template.html
Hi Stefano,
We checked out the link, but have to say its a lot of what Ultimento already offers. We do all the SEO stuff, have the social links, enable the newsletter signup, image slider, featured products, bestsellers, etc. We’re still a little unclear on what is “fluid” about the template, but its hard to tell as their link to a demo site doesn’t work. We’d like to think Magento already offers all of this and more. Check out our features page and you’ll see what we mean.
Thanks,
Support
Thanks for your prompt answer; I see that Ultimento already offers more than all the templates I’ve seen before, but when I say “fluid” or “responsive” I mean a layout with a width that changes according to the screen size. I understand that 1000px width is a standard and works well on most screens, but people are moving to 22″-23″-24″ displays (full hd with 1920px resolution) nowadays and wasting almost half of it rather than having bigger images or more products shown is a pity.
I hope I made my point clear, so you can let me know if you are going to implement such feature.
Regards
Hey Stefano,
We like to keep static site width as its the industry standard (see facebook, google, yahoo, walmart, etc.). Some templates use “fluid” widths, but the problem is that it leads to variable divs, text, etc. and unless you’re very disciplined with your data the site can look odd for users at different resolutions. Future versions of Ultimento will invariably use wider templates as the world upgrades to larger displays, but until the median display size moves we’re probably going to stick with what works for the majority.
Thanks,
Support
Hi Guys…. what is the best image size to upload for a new product ? I have seen 300 x 300, 338 x 265 etc etc
We’ve sized pics at 338 x 265 and they don’t look great on all views without a white background
any pointers ?
HI Ian,
We generally suggest 338px x 265px to enable our custom zoom, but we have customers that use all sorts of sizes on their sites depending on how they’ve modified the template. Usually people use a transparent background for their images, but you could set your images to a solid white background if that’s what looks best on your site.
Thanks,
Support
Hi Ian,
I hope you don’t mind me adding my two cents. We debated this and have tentatively decided on a square image, sized 320px x 320px. This size and shape seems to make good use of the default Ultimento product page layout, at least for us.
Using square images, in my opinion, has many benefits, especially when it comes to resizing, etc. We do not, however, limit the lightbox “preview” image to any certain size or shape, although we’ll probably keep 800px width x 600px height as an upper size limit.
If you change from Ultimento’s width default of 338px you’ll need to make a slight modification to your Ultimento product page template file in the /app folder.
From my customization notes:
Ver. 2.4 – Reason: Line 38 (Change base image width default to 320px)
/app/design/frontend/default/ultimentocustom/template/catalog/product/view/media.phtml
I took a look at your “Mini-Pro Portable LED UV Lamp” product page. In general, again my opinion, white backgrounds work best for product pages. However, if you want to go with black, a square “base” image will avoid the white bars that are added by Magento to automatically generated images, like thumbnails, shopping cart, recommended, etc.
I hope this helps!
Hi Tim….. not at all, your two cents is more than welcome ! As you can see we’re just beginning to get to grips with Ultimento & Magento…. the more help the better and is much appreciated
So basically I should get our graphics person to re-size to 320 x 320 and then jump into the code and change line 38 ?
Ian
Hi Ian. 320×320 was just a suggestion. Maybe ask for a one-page demo to see how you like it. Enforcing any sitewide standarization will have pros and cons. For example, some products will fit naturally in a rectangle and it will feel forced to put them in a square. To me, this is an acceptable tradeoff because enforcing a standard makes so many things easier.
Another suggestion: Never put borders in your images. Allow the design, software and CSS to do this for you as needed.
The only reason to modify the media.phtml file is to enable Ultimento’s lightbox feature (which I really like) to work with your base image. If the width doesn’t exactly match the feature won’t be available. However, whatever width value you finally decide upon, this will be another sitewide constant, at least for the products where you want the lightbox “preview” image to be enabled. For consistency we want this feature on ALL of our pages. (The only exception will be where no larger image is available so the lightbox won’t be needed.)
Note that if the media.phtml doesn’t exist in your theme’s directory structure, you’ll need to copy it there from the default theme. (In my case, “ultimentocustom” is my live theme and “ultimento” is the default.) This preserves your changes from being clobbered in the event of upgrades.
I hope this helps!
I understand there will be times where you get product images with black backgrounds and getting a good source is outside of your control. (Without setting up your own photo studio.) Sometimes those images are a real pain to Photoshop and still look good. If you are using a square, the images autogenerated by Magento won’t have the white bars around them and will still be acceptable. (A resized square remains a square and isn’t otherwise changed.)
Hey guys. Any idea why I am getting this issue with Ultimento 2.4 FB connect after clicking ‘connect with facebook’?
Fatal error: Call to undefined method Mage_Facebookconnect_Model_Client::getAccessToken() in /home//public_html/app/code/local/Mage/Facebookconnect/controllers/Customer/AccountController.php on line 23
Hey David,
This sounds like there may be a problem with your Ultimento installation, perhaps the Facebook columns aren’t installed? Also, are you running compilation, you may want to turn that off to see if its an issue. Also always good to flush all of your cache to see if that’s it.
Thanks,
Support
Several of our customers have reported issues checking out on our site when browsing with Internet Explorer.
Specifically, they click the “place order” button and the page hangs without ever re-loading.
This seems to be just with Internet Explorer. Any ideas?
Hey Mayday,
Adding items to cart is pretty basic functionality, if that’s not working in IE there must be something else going on. It’s hard to determine the issue without knowing which versions of IE on which sites at what consistency of failure, but if you continue to have the problem open up a ticket and we can take a look.
Thanks,
Support
what about the road map for exploded menu?
Hey Juergen,
We’ve been looking at this feature (a very popular and highly requested one I might add) and I’d say its a pretty safe bet that there will be something coming with U3. When U3 hits is still up in the air, but don’t expect to see us at the Magento Imagine conference without it!
Thanks,
Support
Still waiting for response on this… . Any idea why I am getting this issue with Ultimento 2.4 FB connect after clicking ‘connect with facebook’?
Fatal error: Call to undefined method Mage_Facebookconnect_Model_Client::getAccessToken() in /home//public_html/app/code/local/Mage/Facebookconnect/controllers/Customer/AccountController.php on line 23
As per your response I checked – Compilation has always been off, Caches were cleared. How do I tell if columns are not installed? Was working fine with previous Ultimento version (before FB changed api). Installed Ultimento 2.4 All else is working but getting this error.
Hey David,
If none of those basic checks is addressing the issue there may be something else going on with your configuration or setup. Can you create a ticket and give us your Magento and FTP credentials so we can take a look?
Thanks,
Support
Ultimento keeps resetting to the “ultimento” theme. I have ultimento 1.6. What’s up with this and how do i fix it?
Hi Ebagh,
This happens from time to time depending on the types of changes you’ve made, but we just so happen to have a Wiki article that addresses the issue of Ultimento resetting to default.
Hope that helps.
Thanks,
Support
New Feature request:
It would be great if Ultimento provided the ability to add items to the shopping cart without redirecting the user to the shopping cart page. I realize this feature is available through 3rd party extensions (like AJAX Cart Pro and others) but it seems that it would be beneficial having this integrated with Ultimento.
Hi KJ,
Thanks for the request. We’ve been hearing this more and more and plan to start playing around with the idea soon
!
Thanks,
Support
Hi Guys
I am using the NEW theme which looks amazing but would like to change the BUY NOW button on the products pages general to VIEW DETAILS, similar to the white theme.
Please help as I dont know where top start with this…..
Thanks CP
Hey CP,
Glad to hear you like the theme. The images you’re trying to edit are controlled by what’s called a CSS Sprite. Instead of loading each image individually, one after the other, you load one large “hidden” image that has every graphic you need and you display parts of it for each image on your site. Check out our wiki post that explains how to edit the logo and you’ll see that step 2 explains these combined images in more detail.
A similar image controls the Buy Now button so if you look at the Ultimento-Source folder in your download section you can get the original image, edit it as you see fit, and you’ll be good to go.
Thanks,
Support
Hi,
The problem I see is on the new theme is that the BUY NOW button is both on the product landing page and the individual product page. Could you advise where these buttons are called from so I can add the CSS Sprites new button as I dont want the BUY NOW button on the product page to change.
I suppose Im trying to make a combination of both the NEW theme and the WHITE theme.
Thanks Again
CP…..
Hey CP,
I’m not sure which two pages you’re talking about. The product landing page is the page that describes everything about the product and has a “buy now” option, but I’m not sure how that’s distinct from the “individual product page”. In either case, if you want one image to be different on two separate pages that both use the same CSS sprite you have two options. You can either expand the sprite to include both versions and modify the CSS to look for each version appropriately, or you can change one of the two image calls to just look for a regular image (which may be a good deal easier to do). If you’re looking to see where the code is or which images/CSS settings are currently being called we recommend you use Chrome which has Google’s built in editing too.
Thanks,
Support
I have the WEIRDEST problem. ALL of a sudden yesterday, if I simple click save on any static block or CMS page, magento inserts a \ before and after any ”
like this
and of course it trashes the page of the block. I remove the \\\ and click save and they pop right back in.
ANY idea what the deal might be?? I’m hunting everywhere.
img src=\\\”{{media url=\\\”wysiwyg/Untitled-3.jpg\\\”}}\\\” alt=\\\”\\\”
Hey Jay,
Do you have WordPress installed by chance? If so, open up wp-settings.php and go to line 456 and change “$wp_locale =& new WP_Locale();” to “$wp_locale = new WP_Locale();” and see if that does the trick.
Thanks,
Support
is v1.3 the latest version of the discoussion module?
is it possible to list it under downloadable products?
I think we answered your question on you account center too, but the answer is that v1.3 is the latest version.
Regards,
Support
Hey Monster,
Yes, 1.3 is the latest version of the discussion module so you’re good to go there. We’re working on cleaning up how the download center works for customers so hopefully it’ll be easier to see things like this in the future.
Thanks,
Support
I have to remove the current Magento 1.61 shopping cart from my site and go back to Magento 1.5 due to a freight shipping module not having been updated yet to the newer version of Magento. The module unfortunately is one I have to have on my site. How can I do this while keeping all that I have customized in Ultimento? I don’t guess it would work if I just copied all of the current Ultimento directories and files into the newly uploaded Magento? Or should I only copy pages that I have updated and created after installing both again? Also if I have to re-install Ultimento what will the new version work with Magento 1.5?
Hey Robert,
This is quite an unpleasant problem you’ve got on your hands. Before you even worry about Ultimento, there’s no real simple way to downgrade Magento other than to reinstall and see if your DB will take in 1.5. There is a utility for upgrading DB’s, but I’m not sure about the other way around. Hopefully you have a backup you can restore from.
Once you get 1.5 up and running you should be good to go with Ultimento, the newest version supports 1.5, no problem. I’d install it from scratch and then as you said, copy over any files you’ve customized (I’m assuming in the ultimentocustom folder) and that would do it.
Good luck!
Support
Does anyone have a color swatch selector extension that they would like to recommend? important looking for onenthat plays well with ultimate.
From the blog you show a sample website called – The Green Nursery – http://thegreennursery.com/
How do I add a menu structure like they have done with not only 3 column menus, but pictures in the menu as well?
Thanks
That looks to be an integration with another extension. But be patient: We are looking at exploding menus for the upcoming release of Ultimento 3 and promise it will be even better than the solutions out there. And, of course, it will be seamlessly integrated with all the other extensions we already offer. We only do it the Magento way!
Hey Skeeter,
I believe they’re using a separate Magento Extension to support that functionality, generally referred to as Exploded Menus.
Just FYI, there’s a 99% chance that feature will be part of Ultimento 3.
Thanks!
Support
@Support
Perfect thanks and YES I like that idea better. Appreciate it.
hi
just upgraded to new ultimento and on the front screen under “new arrivals” i’m getting the review stars showing – but only for the first product – i thought this had been fixed?? Likewise, when i click on collection, on the first product has the stars showing above it – what can i do to fix it?
thanks
Hey Helen,
This was actually a bug in earlier versions of Ultimento that we specifically fixed in 2.4. Are you sure the upgrade processed successfully? If you go into your Magento Admin and go to System > Configuration > Commative you should see an option for version which will tell you which version of Ultimento is installed.
If it’s not 2.4 or you’re having other problems please let us know by opening a ticket in your account and we’ll take a look.
Thanks,
Support
Hello,
Do you use canonical links in your theme?
thank you
Hey Chris,
Absolutely! The use of canonical links is one of Ultimento’s best SEO features. To give you an example of what we meant, visit the Magento and Ultimento product demo sites and look for the Digital Camera sub-directory.
On regular Magento the URL looks like this: http://demo.magentocommerce.com/catalog/category/view/s/digital-cameras/id/26/
On Ultimento you can see the URL looks like this: http://demo.ultimento.com/electronics/cameras/digital-cameras.html
This directory structure is more direct, more user friendly, and maybe most importantly, better for SEO.
I hope that helps give you an idea of what Ultimento can do!
Thanks,
Support
Under Index Management the Index “Category Flat Data” is stuck in Processing Status. Every time I select all and reindex data it remains. I have also tried to reindex that index only with no luck. This has only occurred since I installed Ultimento. Any suggestions?
Could this be affecting a problem I am having where out of 35 custom pages only 22 are loading. The home CMS page is not loading either (not shown in CMS pages). In Magento admin it only shows 22 pages when I have quadruple checked through FTP and cpanel file manager that all 35 files are in the correct directory (app/design/frontend/default/ultimentocustom/template/page/cms) and changed default to custom in ulimento setup. I have flushed all caches have disabled all cache types and compilation is disabled. Any suggestions why this could be happening?
Hey Robert,
This sounds quite odd, like something in the back-end of your system had a process error and is looping. It certainly sounds like it could also be related to the 22 of 35 pages problem; the system probably can’t run a full index to isolate the additional pages.
Who is your host provider? Are you able to have them initiate a full reboot of your system, or at the very least start and stop apache and the Magento instance? I’m not quite sure how Ultimento would have caused something like this to start, but any running process that got interrupted (say a bad hard drive, power spike, etc.) could potentially lead to this behavior. Definitely start with the host provider and see if you can “cycle” the system.
Thanks,
Support
A couple of UI Questions.
How to I change the background color of the header?
How do I change the tabs on the menus from Blue to Black?’
Thanks
Hi Skeeter,
The best way to identify CSS changes is to use Google Chrome’s “inspect element” feature. You can go to any site, right click on the object in question (say a tab on the menu) and select inspect element. This will open up a panel at the bottom of your screen showing you the raw site code in the left, and all the associated CSS in the right. Virtually all of the CSS for Ultimento is controlled in the file “styles.css” and using inspect element you’ll quickly see that #nav controls the color, spacing, size, etc. of the tabs. You can do the same for the header background and anything else you like!
Thanks,
Support
Hi Guys
Back onto the style.css file – Thanks for the pointer, I figured out the compressed verse uncompressed and have successfully changed the UltimentoBlue style sheet to red and it’s live.
What I do not see is where you are changing the tabs for Root Categories from Blue to White. As I chase it using an inspector I see a tag but it only shows the White color (#FFFFF), so I found an images folder in the same location for UltimentoBlue and I see a two PNG files that might be it – nav-dropbg.png and then website-design.png that seems to have the blue and back tabs along with other graphic elements but am confused on what to change.
Thanks
Hey Skeeter,
Sorry, I think I didn’t quite catch what you were trying to do. The color of the button itself (versus the text, spacing, surrounding, etc.) is actually governed by the image sprite associated with the site template. To edit the color you’d want to edit the image sprite itself. You can read more about image sprites in our post on modifying the Ultimento logo.
Thanks,
Support