Discussion

The place for Magento and Ultimento talk. Bring up ideas and share your experiences.


1,950 Comments


  1. Ken says:

    Has Ultiomento 3.0 been confirmed to work with Magento 1.7?

    • daniel says:

      For me, after updating to 1.7.0 the navigation bar is broken (CSS problem i think)

    • Darren says:

      Had the same issue as Daniel with the Navigation Bar not working. 1.7 bound to have a couple of teething problems with some things, pity but natural. Now 50/50 on reverting back to 1.62 and develop my site based on that. Not sure I personally see an advantage in 1.7 in my case ?!

    • John says:

      Im seeing the same thing. Support here is very good and responsive IMO. Perhaps they can give us an ETA on the menu fix. Note to support you currently have my site credentials and are looking at another issue. Feel free to use my site is needed to investigate the issue. (using Magento 1.7 with Ultimento 3)

    • Support says:

      Hey Guys,

      We’d been testing Ultimento 3 on Magento’s release candidate for 1.7, but it looks like the final release still had some changes. We’re working on the fix now, just had to get back from the Magento conference in Vegas.

      We hope to have a fix out ASAP.

      Thanks,
      Brandon

    • Support says:

      Hey Guys,

      After a final review it looks like Ultimento 3 is now 1.7 ready! The link in your account center has been updated so you already have the files you need. Just copy the files over to your FTP and flush your cache and you’ll be set. No need to run the installer again.

      Thanks,
      Brandon

    • daniel says:

      great, the new download version works fine (menu broken is fixed)

  2. Peter says:

    Looking at upgrading from Ultimento 2 to 3. It says to remove all the old Ultimento 2 files, and there are heaps in several folders.

    What is the recommended process for easily and efficiently removing these files? I would hate to go do it manually. Are there any tools/processes to make this task simpler. FYI, only have Cpanel and FTP access to our files.

    • John says:

      Hi Peter, I read a link here somewhere that suggested a reinstall of magento and then installing a fresh copy of Ultimento 3 might be the cleanest path.

    • Support says:

      Hey Peter,

      First things first, always back up first! Just to be safe.

      The best way to fully uninstall Ultimento 2 is to first run the 1-Click installer (the button will change to “uninstall” if you’re on a storeview that already has U2).

      Then you’ll want to delete all the original files off of your FTP. Just use the original .zip file to see where each folder you copied over is (there are a handful of them) and delete them (which will delete the files contained within) one by one. It sounds bad, but will only take a few minutes if you use the .zip file as your guide. If you want an easy to use FTP program I generally use Filezilla.

      After that you should be good to install Ultimento 3.

      Thanks,
      Brandon

  3. Nick says:

    Does anyone know where the Canonical URLs plugin lives? I cant find any documentation on it.

    Thanks!

    • Support says:

      Hey Nick,

      The plugin doesn’t really have much documentation because it operates automatically, constructing domains based on your category and product titles. If you check the URLs on your site you should see they’re already distinct from what default Magento would be using.

      Thanks,
      Brandon

  4. Thomas says:

    Are there any plans to quickly update Ultimento to be compatible with the new Google SEO requirements?… If so estimated timeframe please. I’m looking to possibly purchase but I don’t want to if you have no immediate plans to re-optimize for the Google changes.

    • Support says:

      Hey Thomas,

      Ultimento 3 incorporates a bunch of different features to optimize SEO, including many changes related to Google’s Panda release and Rich Snippets. What requirements are you looking for specifically?

      Thanks,
      Brandon

  5. Peter says:

    Ultimento 3 on Magento 1.7 backend says 404 Page not found for ultimento settings

    is this a known problem or is this just my fault?

    • Support says:

      Hey Peter,

      It sounds like your cache perhaps needs to be cleared. Try flushing your Magento and browser cache and then logging out and back in. That generally does the trick.

      Thanks,
      Brandon

  6. Dave Chaggar says:

    How do you increase the Exploded Menu from 4 columns to 5 columns? Which file needs modifying?

    • Support says:

      Hey Dave,

      Actually, you shouldn’t even have to edit the config file. If you look in the Ultimento section of your Magento Admin Panel you’ll see there’s a section right there to set the categories count.

      Thanks,
      Brandon

  7. Dave Chaggar says:

    Fixed – its ok the config.xml file!

  8. Stefano says:

    How comes both the W3C html and css validator find a lot of errors? Ultimento 2.0 used to be cleaner…

    • Support says:

      Hey Stefano,

      Actually, if you check the errors most are related to:

      • Google +1 button code (didn’t exist in Ultimento2)
      • Facebook like button code (didn’t exist in Ultimento2)
      • Rich Snippets tags (Google/Yahoo/Bing approved, but not part of default HTML tags)

      If you validate any other site which uses the actual g+1 or facebook buttons (and not just links) you should see similar errors. Aside from those you should find that Ultimento 3 is actually quite clean and fast.

      Hope that helps explain it.

      Thanks,
      Brandon

  9. James says:

    Hi there support,
    is it possible, without any developement work, to replace the whole banner length and insert my own header the width of the page?

    • Support says:

      Hi James,

      Unfortunately that would require a bit of work because you’d have to defeat either Ultimento’s default header links (flags, search, etc.) or Magento’s (my account, cart, checkout, etc.). It wouldn’t be super difficult, but would require a bit of time.

      Thanks,
      Brandon

  10. Tom says:

    How do you disable the sub categories on the exploded menu? I have 16k+ products and a ton of categories and it doesn’t look good with all the sub categories.

  11. Hi There –

    Is Ultimento 2.0 compatible with Community 1.7? If so are there any upgrade instructions or a specific process to follow?

    Thanks – Skeeter

  12. sean says:

    Hi – do you have any examples of ultimento being used to sell a single product?

    Sean

    • Support says:

      Hey Sean,

      When you say a single product do you mean literally only one item? Are you talking about one class of products or one category of products?

      Ultimento and Magento are really built to handle collections of products, but you could use the CMS capabilities of the platform to give a lot of information on one product if you really wanted to. Shoot us an email and give us some more background on what you’re trying to do and we’ll see what we can recommend.

      Thanks,
      Brandon

  13. Travis says:

    Hi. I see on the product view page – eg. Canon digital rebel xt 8mb -shows a promo box for Buy 2 and save 19%..

    Does this box appear automatically after adding a catalog rule? Or do you have to somehow add manually to the product description.

    Thanks

    • Support says:

      Hi Travis,

      Yes, when you set up quantity discount rules in Magento/Ultimento a box will appear automatically to explain how the discount works to customers.

      Thanks,
      Brandon

  14. CKlein says:

    Hello, for some reason, my dropdowns in the top menu are not working. I am running Magento 1.6. I can view the source code with Firebug, and see that the child li’s are present, but no dropdown. Does that indicate a javascript issue?

    • Support says:

      Hi CKlein,

      I believe we took care of this in the tikcet you opened up, but please let us know if you have any other questions.

      Thanks,
      Brandon

  15. CKlein says:

    How do I turn on product tabs? Is it theme dependent? Why is this explained nowhere on your site?

    • Support says:

      Hi CKlein,

      I believe we took care of this in the tikcet system as well. Tabs work automatically, but other issues on your server were interrupting the code.

      Thanks,
      Brandon

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  17. James says:

    hi,
    hey what happened to the demo, its gone?

  18. James says:

    the demo now has what I deemed to be a magento home page, what happened to the one with all of your styles you could change?
    thanks
    James

    • Support says:

      It sounds like you are landing on the French page. Try selecting the English and German language to see the difference.

      Thanks,
      Leo

  19. Warrick says:

    Hi,

    I installed the canonical url plugin, which work fine on the home and category pages but once you click on a product page it gives me the error processing your request. Has anyone had a similar issue?


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