Articles in the ‘Troubleshooting’ Category
Get in touch with us when you need it. Here’s the fastest way to contact us.Read Article ›
Most likely the domain name you submitted when you placed your order doesn’t exactly match the domain name you are actually using. Here are common examples.Read Article ›
Here’s how to change or add domain names to your Ultimento license.Read Article ›
Easily customize Ultimento’s files while making sure your changes won’t be affected should you update your copy when new versions are released.Read Article ›
If after installing Ultimento, your Magento store’s frontend is still using the default Magento theme, or if it keeps reverting to the default theme no matter what you do in the Magento admin, follow these steps.Read Article ›
Go to your Magento admin panel and select Ultimento –> Settings. Under “Noam Design” or “Commative” on the left navigation menu select “General” and you will see the Ultimento version you are currently using.Read Article ›
The reason you see the stars below the footer on the page is because the footer background uses a sprite image (the stars are at the bottom of the image) and you added too much text/links in the footer, which makes the footer longer and therefore makes the stars of the sprite image show. You [...]Read Article ›
Frequently Asked Questions
- I uploaded Ultimento but I'm not seeing the installer - what's wrong?
You need to upload all the files and folders that are inside the 'ultimento' top folder into your Magento root. That means the following folders: 'app', 'js', and 'skin'. You can use any FTP client to upload the files.
Also remember to refresh ALL Magento cache via "System > Cache Management" and to logout and log back in the Magento admin afterward.
- Why do I get an error?
If you're getting an error that says that your Ultimento serial is not valid but still you are certain that you put the serial correctly in your Magento admin, most likely your Magento Base URL doesn't match exactly the URL that you have licensed for Ultimento.
Note that "url.com" and "store.url.com" are different URLs. Same for "url.com" and "url.com/store".
So make sure that your Magento Base URL at "System > Configuration > Web > Unsecure URL > Base URL" is exactly the same URL you have licensed for Ultimento. If it's not, open a new ticket via your account center and we'll update your license with the correct URL.
- I purchased Ultimento Plus, how do I remove the Ultimento link in the footer?
You can easily edit the notice in the footer via your Magento admin and put your own copyright there. Just login to your admin and navigate to “System > configuration > Design > Footer > Copyright”. Just make sure you’re editing the configuration under the proper store view scope which you need to select in the “Current Configuration Scope” drop down in your Magento admin.