Articles in the ‘3. Support’ Category
How do I get in touch with you?
Get in touch with us when you need it. Here’s the fastest way to contact us.
Read Article ›I put my serial correctly – why do I get an ‘invalid’ error?
Most likely the domain name you submitted when you placed your order doesn’t exactly match the domain name you are actually using. Here are common examples.
Read Article ›Where can I find a user guide for the Magento platform?
There is a Magento user guide that is accessible online for free. Here’s the link!
Read Article ›How do I change or add URLs to my Ultimento license?
Here’s how to change or add domain names to your Ultimento license.
Read Article ›How do I customize Ultimento while keeping my installation 100% upgrade proof
Easily customize Ultimento’s files while making sure your changes won’t be affected should you update your copy when new versions are released.
Read Article ›I installed Ultimento but my store still uses the default theme – why?
If after installing Ultimento, your Magento store’s frontend is still using the default Magento theme, or if it keeps reverting to the default theme no matter what you do in the Magento admin, follow these steps.
Read Article ›How do I install Magento?
Here are a few links and instructions for installing the Magento Community Edition: We recommend you use the latest stable release (1.6.x) which you can download here. Please refer to Magento’s installation instructions on how to install Magento properly. If you want sample data to set up the store, please download this from Magento’s [...]
Read Article ›How do I know which Ultimento version I have?
Go to your Magento admin panel and select Ultimento –> Settings. Under “Noam Design” or “Commative” on the left navigation menu select “General” and you will see the Ultimento version you are currently using.
Read Article ›I see stars on the bottom of the page
The reason you see the stars below the footer on the page is because the footer background uses a sprite image (the stars are at the bottom of the image) and you added too much text/links in the footer, which makes the footer longer and therefore makes the stars of the sprite image show. You [...]
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