We're here to help!
We'll help if any of Ultimento's Magento themes or Magento Extensions presents any fault whatsoever which hinders it from appearing and/or performing as described or as seen on the live demo sites and screen-shots we provide.
We're friendly and we're the best Magento experts out there. Our customers love us and thank us every day for receiving personable and trully knowledgable support.
Dedicated support forum
Ultimento's extensive documentation is the most complete and comprehensive forum in the entire Magento industry. We participate in the discussion and respond to the comments on the wiki every day so it's by far the fastest way to get support.
For more complex issues or to submit a private question we have a handy help desk which you can access via your account center. If you're going to open a ticket there make sure to include the following information together with your detailed question:
- FTP info to your Magento root folder
- Magento admin access
We try to respond to all queries within 1 or 2 business days but it's not always possible. Please be patient for 1-on-1 professional support via the help desk.
When we can't guarantee support
These are the limits to our support scope:
Errors or problems have arisen due to customization
We offer Magento theme customization at our hourly rate so feel free to reach out if you're interested. We work with a lot of Ultimento customers on custom requests with great success. From theme customization and Magento consulting to custom Magento module development and more. But please understand that we can't offer any customization, or assistance with customization, through our support channels.
Issues occurring due to upgrade
We're not able to offer support for Magento or Ultimento updates or upgrades that are not performed or provided by us. If you'd like assistance performing an upgrade, check out our customization page.
Issues and questions not related to our Magento themes and extensions
Questions or issues that are not expressly related to Ultimento's Magento themes or Magento Extensions are outside our support scope. We can help at our hourly rate though - and for most people that's a really good option that's worth every penny!
To be clear, we're talking about questions related to hosting or regarding setting up, managing, and maintaining a Magento website, as well as all questions related to the Magento platform itself.
Thanks for trusting Ultimento with your business! It's a wise choice.
Ultimento's Magento themes and Magento extensions transform Magento by making it fast and truly optimized for SEO and conversions.